I'm sorry to hear that crisis services have not been helpful for you in the past @Tayla3 , and you feel you don't have a voice here.
From my perspective, a negative experience may not be enough to generalise an entire service. Have you ever had the same person twice on Lifeline? I think there are that many workers that there's a slim chance.
Who knows? You may get an awesome counsellor on the phone next time! You'll only know if you try.
In my own experiences, it's a hit and miss. If someone is really THAT unhelpful, disconnect and call back - that's my suggestion. And usually, those that read off a script are probably in training. They have to start somewhere.
I hope you will be open to what I have mentioned above, yet I also acknowledge what you have said.
All the best with whatever you decide. I'm here for a chat if you need it.
Kindest, tyme
